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Medical Records Fax:
Monday - Thurs: 8am-5pm
Friday: 8am-12:00pm
Sat./Sun.: Closed
Notice:
Welcome to Cornerstone Psychiatric Services, Inc.
Appointment Information and COVID-19 Updates
Please read important information about your upcoming appointment options and availability as to Telehealth or in-office appointment.
Scroll down below to Telehealth Services and Appointment Information section for details.
Please read important information regarding COVID-19 Office Policies and Guidelines
During Coronavirus pandemic
Please wear a mask or face covering before entering our office. This is for the health and safety of you, other patients and our staff.
We have removed some chairs in the lobby area. Therefore, if you arrive and there is not a seat available, we kindly ask that you wait outside the front office door until you see a seat become available. Another option is to please wait in your vehicle until your appointment time and come up at that time.
Our hallway is narrow, so we ask that you please do your best in maintaining distance when walking down the hallway. Once inside your provider office, your seat will be at minimum 6 feet distance from your provider.
We have guest bathroom available for washing your hands with soap and water. Also available is hand sanitizer at the front desk window, the guest bathroom and inside your provider office room.
Some insurance carriers are allowing and/or adding Telehealth visits to part of the benefit plan. Please contact your insurance plan directly to find out details of your plan benefit for Telehealth and if any authorization is required.
After the COVID-19 pandemic period, we are approved for telehealth with these plans only:
--------
| Insurance Company | ID numbers beginning | Telehealth Status |
| Aetna | All plans | During COVID-19 National Health Emergency order only |
| Aetna Medicare | All plans | During COVID-19 National Health Emergency order only |
|
BCBS (BlueCross Blue Shield) *OUT OF STATE of Florida plans) |
All out of state of FL plans | Varies by plan. So, you must call your insurance company and ask if your benefit plan covers Telehealth services after COVID-19 pandemic period. Also ask if you need to get an authorization. |
|
BCBS (Florida Blue) |
VMAH VMBH VMEH OTAH XJBH |
If your FL BLUE id begins with any of these ID numbes, then Telehealth is available indefinitely. |
| BCBS Medicare plans | ALL | During COVID-19 National Health Emergency order only |
| Cigna | All plans | Telehealth available indefinitely |
| Humana (non-Medicare) | All plans | During COVID-19 National Health Emergency order only |
| Humana (Medicare plans) | All plans | During COVID-19 National Health Emergency order only |
| Medicare (traditional) | Traditional only | During COVID-19 National Health Emergency order only |
| Magellan | All plans | During COVID-19 National Health Emergency order only |
| Tricare | All plans | During COVID-19 National Health Emergency order only |
| United Healthcare / United Behaviora / Optum Behavioral | All plans | During COVID-19 National Health Emergency order only |
| ALL other insurance plans |
Please call your insurance plan and ask the following: 1.) Is Telehealth benefit covered after COVID-19 National Health Emergency order? 2.) Does my provider have to register their Telehealth platform they are using with the insurance company? 3) Are there any requirements my provider must do in order to provide Telehealth services under my insurance plan? 4.) Do I need authorization for Telehealth service? If so, get your authorization and provide this to the front office staff. |
We continue to evaluate the growing concerns about Coronavirus COVID-19, your health, as well as the health of our providers and staff, is important to us. We are open and currently offering Telehealth video call appointments to all patients Monday through Friday and limited in-office appointments which vary by day and by provider. We will begin offering limited in-office appointments starting June 22nd (see details below). By default, your appointment will be Telehealth unless a member of the staff and you have confirmed to have your appointment in the office.
Starting Monday, June 22, 2020 to April 21, 2021*: We will continue to offer Telehealth video call appointments with your provider (Monday through Friday), as long as your insurance plan is allowing during the national emergency declaration. We will start offering in-office appointments on specific days and varies by provider. Please review the table below as to the appointment offerings for your provider. Please check this website routinely for updates. Please contact the front office staff to verify your appointment details or to make changes in requesting Telehealth or in-office appointment. By default, your appointment will be Telehealth unless a member of the staff and you have confirmed to have your appointment in the office.
*End date April 21, 2021 for all Commercial Insurance. If you have Traditional Medicare your telehealth services will be offered until April 21, 2021.This date is subject to change based on National Emergency Declaration order being extended.
Post COVID-19 pandemic: Some insurance plans are adding Telehealth visits as part of the on-going benefit after this pandemic period. As of 11/27/2020 only BlueCross BlueShield of Florida and Cigna Insurance carriers for non-medicare plans are offering extended Telehealth visits indefinitely. If you have a BlueCross BlueShield plan out of the state of Florida, you must contact your insurance plan and ask them about telehealth coverage beneffit after the pandemic period. All other insurance plans, it's highly recommended that you contact your insurance carrier and ask them about telehealth visit benefit and if any authorization is required.
(last updated 01/082021)
|
Day |
David Donahue, D.O. |
David Fawks, APRN |
Nina Kirchgessner, APRN |
Joan Flynn, LCSW |
|
Monday |
Telehealth or In-office |
TELEHEALTH only |
Telehealth or in-office |
TELEHEALTH only |
|
Tuesday |
Telehealth or In-office |
TELEHEALTH only |
Telehealth or in-office |
TELEHEALTH only |
|
Wednesday |
Telehealth or In-office |
TELEHEALTH only |
TELEHEALTH only |
Telehealth or In-office |
|
Thursday |
Telehealth or In-office |
Telehealth or In-office |
-----NOT AVAILABLE----- |
Telehealth or In-office |
|
Friday |
Telehealth or In-office |
Telehealth or In-office |
-----NOT AVAILABLE----- |
Telehealth or In-office |
Nancy Stetter-Coblentz, LCSW: Telehealth or in-office on Thursday and Friday only.
With Telehealth virtual care, you will be able to connect to a professional through a live video connection using your smartphone, tablet or pc with camera and microphone. This is available for all patients until further notice.
If you are a new patient for a first visit, please follow these required checklist of items we need BEFORE your first appointment date.
Instructions on how this telehealth works:
1.) You will receive a text message from your provider on the day of your scheduled appointment and around the same time as your scheduled appointment time. This text message will have a link. Click on the link which then opens a window in your mobile phone internet browser. (Note: if you do not have a mobile phone or text capability, then an email will be sent to you with the link).
2) Within a few seconds after you click on the link, the provider will see that you are 'online' and will initiate the call to you. You will be prompted to accept or reject a call. Press 'ACCEPT'.
3) A second prompt pop-up will come up asking to allow your microphone and camera. Press 'ALLOW'.
4) You then should see and hear your provider and vice-versa. If you have issues with audio, check your audio volume and make sure the microphone is not muted.
Before your telehealth appointment date, please go through these steps of checking certain settings on your mobile phone or ipad device:
If you have an iPhone or ipad, please check these settings and restart your iphone/ipad afterward:
Important your phone is on the latest version software update.
1.) Go to Settings
2.) Click on General
3.) Click on Software Update.
4.) Download and install any update.
All devices: Best that you are connected to wiFi network versus just using your phone cellular data roaming.
iPhone devices: After the update is complete then perform these steps:
Only follow these 4 steps below if you have an issue with Safari browser not coming up or it appears your video link is buffering (you see just yourself in the bottom corner, but not the provider video image). Then, try resetting all network settings on your iPhone. This will delete all the stored Wi-Fi passwords, so after you complete these steps, your phone should automatically reboot and then you will have to connect back to your wiFi network. These steps may be able to resolve Safari cannot open the page iPhone error as well.
For most insurances, telehealth is covered no differently than if you came into the office (in terms of co-pay, coinsurance, deductible, etc.).
*The Telehealth / Virtural care is only temporary during this national health emergency. Some insurance carriers are extending telehealth visits post COVID-19 pandemic. Please check this website for updates on this topic.
*After your telehealth visit, a member of the front staff will call you to schedule a follow-up appointment that will be back in the office* (*unless we contact you otherwise for another telehealth visit). The front office staff will also collect any copay/coinsurance/deductible amounts over the phone with credit card payments.
Thank you for being our patient, we look forward to providing you with the highest quality care and treatment during this time of national health emergency.
Octobert 10th is World Mental Health Day.
Come into our office on this day to pick up educational brochures and product giveaways.
Thank you for visiting our website.
We are located at the corner of Venice Avenue and Auburn Rd. We are on the second floor of the building. Lobby entrance is on the West side of the building through double glass doors. The building is located next to (and shares parking lot) Moose Lodge and American Legion.
Disclaimer
The diagnosis and treatment of clinical depression and other psychiatric disorders requires a physician or qualified mental health professional. The information provided through this website is intended for informational purposes only. None of the information on this website is a substitute for a diagnosis for mental illness by a physician or qualified mental health professional.
The screening test on this website is intended solely for the purposes of identifying the symptoms of depressive disorders, and is not designed to provide a diagnosis. Additionally, the screening test on this website is not appropriate for, and should not be completed by, persons under age 18. Persons under age 18 with depressive symptoms are advised to talk with their parents or guardians about receiving a clinical evaluation from a physician or qualified mental health professional.
Cornerstone Psychiatric Services, Inc. has not made any independent investigation of any provider/organization listed and has not verified the credentials of any provider/organization not owned or employed by Cornerstone Psychiatric. Cornerstone Psychiatric Services, Inc. and its staff shall have no liability for claims by, or damages of any kind whatsoever to, a user of this website or any other person for a decision or action taken in reliance on the information contained on this website. Such damages include, without limitation, direct, indirect, special, incidental or consequential damages.
YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THE PROVISIONS OF THIS DISCLAIMER.
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