Amid the growing concerns about Coronavirus COVID-19, your health, as well as the health of our providers and staff, is important to us. We are open and currently seeing ALL patients through virtual care (telehealth) instead of physically in our offices. We appreciate your patience during this transition. We are here for you and you will continue to receive quality services.

This is effective March 27, 2020 to May 1, 2020. This date is subject to change, so please come back to our website to see updates on how long telehealth visits will be offerred. (last updated 4/2/2020)

With virtual care, you will be able to connect to a professional through a live video connection using your smartphone, tablet or pc with camera and microphone. This is available for all patients until further notice.

If you are a new patient for a first visit, please follow these required checklist of items we need BEFORE your first appointment date. You can do this by fax (941) 488-5554 or mail it to us in time in order for us to receive it before your appointment date.  

1. New Patient Registration Form completed and returned to our office.
2. Copy of your primary insurance card (front and back); If you have a secondary insurance plan, we will need a front and back copy as well.
3. Copy of your photo id (drivers license or other photo id). 

Instructions on how this telehealth works:

1.) You will receive a text message from your provider. This text message will have a link. Click on the link which then opens a window in your mobile phone internet browser. (Note: if you do not have a mobile phone or text capability, then an email will be sent to you with the link).

2) Within a few seconds after you click on the link, the provider will see that you are 'online' and will initiate the call to you. You will be prompted to accept or reject a call. Press 'ACCEPT'.

3) A second prompt pop-up will come up asking to allow your microphone and camera. Press 'ALLOW'.

4) You then should see and hear your provider and vice-versa. If you have issues with audio, check your audio volume and make sure the microphone is not muted.

Helpful tips:

If you have an iPhone or ipad, please check these settings and restart your iphone/ipad afterward:

Important your phone is on the latest version software update.

1.) Go to Settings

2.) Click on General

3.) Click on Software Update.

4.) Download and install any update. 

iPhone devices: After the update is complete then perform these steps:

1. Click Settings
2. Click Safari
3. Click Camera - is it set to either ask or allow
4. Click Microphone - is it set to either ask or allow
5. Click Advanced (very bottom) then 'Experimental Features'

• Media Recorder is Enabled
• All the WebRTC options (4 of them) are Enabled

Only follow these 4 steps below if you have an issue with Safari browser not coming up. Try resetting all network settings on your iPhone. This will delete all the stored Wi-Fi passwords. These steps may be able to resolve Safari cannot open the page iPhone error.

1. Click 'Settings', then click on 'General'.
2. Click on 'Reset' located at very bottom of screen.
3. Click on 'Reset Network Settings' option and a pop up box will appear on your iPhone screen to confirm settings.  
4. Your iPhone should restart. After restart, re-connect to your wi-fi network and you may need to re-enter your wi-fi password. 

For most insurances, telehealth is covered no differently than if you came into the office (in terms of co-pay, coinsurance, deductible, etc.).

*The Telehealth / Virtural care is only temporary during this health emergency. 

*After your telehealth visit, a member of the front staff will call you to schedule a follow-up appointment that will be back in the office* (*unless we contact you otherwise for another telehealth visit). The front office staff will also collect any copay/coinsurance/deductible amounts over the phone with credit card payments.

Thank you for being our patient, we look forward to providing you with the highest quality care and treatment during this time of national health emergency.

Disclaimer

The diagnosis and treatment of clinical depression and other psychiatric disorders requires a physician or qualified mental health professional. The information provided through this website is intended for informational purposes only.  None of the information on this website is a substitute for a diagnosis for mental illness by a physician or qualified mental health professional.

The screening test on this website is intended solely for the purposes of identifying the symptoms of depressive disorders, and is not designed to provide a diagnosis.  Additionally, the screening test on this website is not appropriate for, and should not be completed by, persons under age 18. Persons under age 18 with depressive symptoms are advised to talk with their parents or guardians about receiving a clinical evaluation from a physician or qualified mental health professional. 

Cornerstone Psychiatric Services, Inc. has not made any independent investigation of any provider/organization listed and has not verified the credentials of any provider/organization not owned or employed by Cornerstone Psychiatric. Cornerstone Psychiatric Services, Inc. and its staff shall have no liability for claims by, or damages of any kind whatsoever to, a user of this website or any other person for a decision or action taken in reliance on the information contained on this website. Such damages include, without limitation, direct, indirect, special, incidental or consequential damages. 

YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THE PROVISIONS OF THIS DISCLAIMER.