Welcome to Cornerstone Psychiatric Services, Inc.

We continue to evaluate the growing concerns about Coronavirus COVID-19, your health, as well as the health of our providers and staff, is important to us. We are open and currently offering Telehealth video call appointments to all patients Monday through Friday and limited in-office appointments which vary by day and by provider. We will begin offering limited in-office appointments starting June 22nd (see details below). By default, your appointment will be Telehealth unless a member of the staff and you have confirmed to have your appointment in the office.

Starting Monday, June 22, 2020 to December 31, 2020*: We will continue to offer Telehealth video call appointments with your provider (Monday through Friday), as long as your insurance plan is allowing during the national emergency declaration. We will start offering in-office appointments on specific days and varies by provider.  Please review the table below as to the appointment offerings for your provider. Please check this website routinely for updates. Please contact the front office staff to verify your appointment details or to make changes in requesting Telehealth or in-office appointment. By default, your appointment will be Telehealth unless a member of the staff and you have confirmed to have your appointment in the office. 

*End date December 31, 2020 for all Commercial Insurance. If you have Traditional Medicare your telehealth services will be offered until January 22, 2021.

(last updated 10/07/2020) 

With Telehealth virtual care, you will be able to connect to a professional through a live video connection using your smartphone, tablet or pc with camera and microphone. This is available for all patients until further notice.

If you are a new patient for a first visit, please follow these required checklist of items we need BEFORE your first appointment date.   

1. New Patient Registration Form completed and returned to our office, if you have a printed copy of the form. We prefer you complete the Online Version of the New Patient form.
2. Copy of your primary insurance card (front and back); If you have a secondary insurance plan, we will need a front and back copy as well.  These can be uploaded within the Online Version of the New Patient Registration Form or you can upload separately using the Upload Document feature.
3. Copy of your photo id (drivers license or other photo id). This can be uploaded within the Online Version of the New Patient Registration Form or you can upload separately using the Upload Document feature.

Instructions on how this telehealth works:

1.) You will receive a text message from your provider on the day of your scheduled appointment and around the same time as your scheduled appointment time. This text message will have a link. Click on the link which then opens a window in your mobile phone internet browser. (Note: if you do not have a mobile phone or text capability, then an email will be sent to you with the link).

2) Within a few seconds after you click on the link, the provider will see that you are 'online' and will initiate the call to you. You will be prompted to accept or reject a call. Press 'ACCEPT'.

3) A second prompt pop-up will come up asking to allow your microphone and camera. Press 'ALLOW'.

4) You then should see and hear your provider and vice-versa. If you have issues with audio, check your audio volume and make sure the microphone is not muted.

Before your telehealth appointment date, please go through these steps of checking certain settings on your mobile phone or ipad device:

If you have an iPhone or ipad, please check these settings and restart your iphone/ipad afterward:

Important your phone is on the latest version software update.

1.) Go to Settings

2.) Click on General

3.) Click on Software Update.

4.) Download and install any update. 

All devices: Best that you are connected to wiFi network versus just using your phone cellular data roaming. 

iPhone devices: After the update is complete then perform these steps:

1. Click Settings
2. Click Safari. Scroll down and check these settings:​

• Click 'ADVANCED' (very bottom) then 'Experimental Features'​
  • Scroll down list to find 'Media Recorder'.  Make sure this is set to 'Enabled' (green button is on)
  • Scroll down list and find all the WebRTC options (usually 2 to 4 listed); and make sure these are set to Enabled
• Go back to your SAFARI settings and
• Click Camera - make sure this it set to either ask or allow and then
• Click Microphone - make sure this it set to either ask or allow

Only follow these 4 steps below if you have an issue with Safari browser not coming up or it appears your video link is buffering (you see just yourself in the bottom corner, but not the provider video image). Then, try resetting all network settings on your iPhone. This will delete all the stored Wi-Fi passwords, so after you complete these steps, your phone should automatically reboot and then you will have to connect back to your wiFi network. These steps may be able to resolve Safari cannot open the page iPhone error as well.

1. Click 'Settings', then click on 'General'.
2. Click on 'Reset' located at very bottom of screen.
3. Click on 'Reset Network Settings' option and a pop up box will appear on your iPhone screen to confirm settings.  
4. Your iPhone should restart. After restart, re-connect to your wi-fi network and you may need to re-enter your wi-fi password. 

For most insurances, telehealth is covered no differently than if you came into the office (in terms of co-pay, coinsurance, deductible, etc.).

*The Telehealth / Virtural care is only temporary during this health emergency. 

*After your telehealth visit, a member of the front staff will call you to schedule a follow-up appointment that will be back in the office* (*unless we contact you otherwise for another telehealth visit). The front office staff will also collect any copay/coinsurance/deductible amounts over the phone with credit card payments.

Thank you for being our patient, we look forward to providing you with the highest quality care and treatment during this time of national health emergency.

Disclaimer

The diagnosis and treatment of clinical depression and other psychiatric disorders requires a physician or qualified mental health professional. The information provided through this website is intended for informational purposes only.  None of the information on this website is a substitute for a diagnosis for mental illness by a physician or qualified mental health professional.

The screening test on this website is intended solely for the purposes of identifying the symptoms of depressive disorders, and is not designed to provide a diagnosis.  Additionally, the screening test on this website is not appropriate for, and should not be completed by, persons under age 18. Persons under age 18 with depressive symptoms are advised to talk with their parents or guardians about receiving a clinical evaluation from a physician or qualified mental health professional. 

Cornerstone Psychiatric Services, Inc. has not made any independent investigation of any provider/organization listed and has not verified the credentials of any provider/organization not owned or employed by Cornerstone Psychiatric. Cornerstone Psychiatric Services, Inc. and its staff shall have no liability for claims by, or damages of any kind whatsoever to, a user of this website or any other person for a decision or action taken in reliance on the information contained on this website. Such damages include, without limitation, direct, indirect, special, incidental or consequential damages. 

YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THE PROVISIONS OF THIS DISCLAIMER.