Office Policy

Administrative policies that are important to know when visiting our office:

• Services are by appointment only
• Payment is due at the time of service
• Because your appointment represents valuable time for both you and  your clinician, we request that you notify us at least 24-hours in advance of a cancellation or need for change.  If you fail to give the necessary 24-hour notice, a $45 fee will be assessed to you.
• You should be prompt for your scheduled appointments. New patients should arrive at least 15 minutes before scheduled time.
• It is often difficult for our clinical staff to immediately respond to telephone calls.  If your situation is urgent, please notify the receptionist at the time of your call and we will do our best to facilitate a timely response. 
• If you are in an emergency situation, please call 911 or go directly to the nearest emergency department.  Our office is not setup to handle emergencies.   
• As a courtesy, our front office staff tries to make appointment reminder calls the day before your scheduled appointment.  Again, this is done as a courtesy and not a requirement.  You are responsible for showing up for your appointment. 

Financial Policy

• As a courtesy, we will only require your designated co-pay or deductible (unless otherwise indicated by your insurance plan).
• Payment is due at the time services are rendered.
• We will file your primary insurance claim on your behalf.  If you have Medicare as primary and you have a secondary plan, we will accept the secondary carrier only if it's setup as automatic crossover.  All other secondary insurance plans, we will attempt to collect on your behalf, but you will be responsible for any balance due if we are not successful.  You are responsible for the balance whether your insurance company pays or not.
• We cannot bill your insurance unless you bring in your insurance cards.
• Your insurance policy is a contract between you and your insurance company and your cooperation is a necessary part of our collecting your benefits. Healthcare insurance is intended to cover some, but, in many cases, not all of the cost of your treatment. Any balance remaining is your responsibility.
• In the event of a returned check, any bank fees assessed to us will be charged to your account with an additional $10 service charge.
• We reserve the right to charge for missed appointments not called within 24 hours.  The charge is $45 billed to you, not the insurance.

Insurance Plans

We are a participant in the insurance plans listed below: 

Insurance Plan	Accepting New Patients?
Medicare (Original)	Yes
Medicare Advantage Plans:
Aetna Medicare Open Plan	Yes
Medicare Complete by United Healthcare	Yes
SecureHorizons by United Healthcare	Yes
Evercare by United Healthcare	Yes
Universal Healthcare ANY ANY ANY plan	NO
Humana Medicare	Varies depending on plan type
Aetna PPO and HMO	Yes
BCBS PPO only	Yes
Cigna / Cigna Behavioral Health	Yes
United Healthcare / United Behavioral Health	Yes
TRICARE	Yes
Value Options	NO
Medicaid (including Medipass)	NO
If your insurance plan is not listed	Call the office to inquire